Q: The system is asking for my students teacher, but he/she is in junior/senior high and has multiple teachers. Which teacher should I enter?
A: Any teacher you like. The field is required, but the teacher’s name does not matter for junior/senior high students.
Q: Can I order lunches for all of my children?
A: Yes. You must order a lunch for each child (simply set up a student for each child and select the appropriate lunches for each), and pay for all orders at once.
Q: What is the deadline for placing orders?
A: Orders must be placed by 9pm four days before the lunch.
Q: What if my student didn't order lunch but needs one for the day?
A: Due to COVID-19 restrictions, there will not be additional meals ordered and Holy Grounds Café is closed to students. If your student does not have a lunch you may call the campus office and make arrangements to drop one off for your child. Call the ECE Office at 303-531-4542; call the Elementary Office at 303-531-4512; or call the Jr/Sr High Office at 303-979-4582.
Q: Can I write a check for lunches instead of using a credit card?
A: No. We only accept credit cards for lunches at this time.
Q: I am staff at FRCS, can I order lunches, too?
A: Yes. Create a new “student,” entering your name in the appropriate fields. From the grade drop-down box, select the “Staff” option. You may use your last name for the teacher last name field. Then you can place orders for yourself just as for students. Staff prices and policies for the lunch program are the same as for students.
About Cancelling Orders and Missed Lunches
Q: Can I cancel a meal once the order has been placed?
A: Meals can be cancelled until 9pm four days prior to the lunch. Please note that cancelled meals result in a credit to your account which can be used to purchase other lunches.
Q: How do I cancel a meal?
A: To cancel a meal, log in to your account. On the main page there is a “Meals Order” section, there you will see a link that says “cancel” next to the days for which you have ordered. Click that link and confirm that you would like to cancel this meal. A credit for the value of the meal(s) will be added to your account. Meals must be cancelled by 9pm four days before the lunch in order to receive the credit.
Q: What is your refund policy?
A: Because lunches are ordered in advance, we are unable to offer refunds. Meals cancelled by the deadline will result in a credit to your account which can then be applied to other meals. We cannot offer refunds or credits for missed meals.
Q: What happens if I my child is sick?
A: Because lunches are ordered and paid for by the school in advance, we are unable to issue refunds or credits for children who are absent from school due to illness. Please be sure to cancel your meals by the Wednesday the week before if you know your child will be out for a planned absence.
Q: What happens in the event of a school closure due to the pandemic?
A: If the school must close because of a state or county issued mandate, all lunches will be cancelled if there is time, or credited if there is not.
Q: What is the price for each meal?
A: The price for lunch is $6.50 for a small and either $8.50, $10.50, or $11.50 for a large (depending on the meal). A la carte items are also available; please refer to the menu for specific a la carte pricing.
Q: How do students get their lunches?
A: Bag lunches created the items listed for each day are assembled, and students' names are written on the bags. ECE lunches are delivered to the front desk and distributed by ECE personnel. Elementary lunches are delivered to the classroom door just before lunch and distributed by teachers. Jr/Sr High lunches are stored in the warming kitchen, where students can pick them up before heading to their designated lunch area.
Q: What are the drink options with the meals?
A: Beverages are not served with meals, though water is available. If they prefer something else, students are welcome to bring their own beverage.
Q: How do you track the lunch orders and students moving through the line?
A: Each day a spreadsheet with the names and orders of all students to receive lunch that day is printed.
Q: What if my student has food allergies or dietary restrictions?
A: Because we only offer one lunch each day (entrée option and designated side dishes), we are unable to accommodate special requests for meals due to allergies or other dietary restrictions. Please take your child’s allergies and restrictions into consideration when placing your orders. If you have questions about ingredients used for a specific meal, please check the website of the vendor or email lunches@frcs.org.
Q: What is your lunch program privacy policy?
A: We will not sell or disclose any contact information submitted through our site to any third party. All personal information is kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.
Q: Who do I contact if I have questions about the lunch program?
A: Please email lunches@frcs.org.